What sets our Speech Transfer Systems apart?

With the help of technology, speech can be transferred effectively through obstacles such as glazed partitions and other security barriers, meaning your customers and staff can converse flawlessly and freely.

We design, manufacture, install and support high-quality speech transfer systems for a wide range of needs. As leaders in the manufacture of assistive technology, we have experience in producing solutions that will make your customer-facing business accessible to everyone.

Our systems include our full open-duplex amplifier, a noise-cancelling microphone, and are simple to install.

Full open-duplex technology

We know how important ease of communication is to your business, which is why our speech transfer systems use full-open duplex technology to allow your customers and staff to speak simultaneously.

This prevents clipping of speech and avoids the need for manual speech path controls, ensuring customers have a smooth experience when communicating with staff.

Hearing Loops

Accessibility is key to ensuring your customers’ needs are provided for, which is why a hearing loop system is provided as standard in all our speech transfer systems.

Speech is picked up by the staff microphone, converted to a magnetic signal by the amplifier, and transmitted towards the user via the hearing loop aerial. The magnetic signal is then picked up by the telecoil within the user’shearing device, allowing people with hearing loss to hear clearly with minimal background noise.

All your customers need to do is turn their telecoil enabled hearing device(s) to the ‘T’ position and they will then be able to hear with complete clarity.

Made to fit your needs

We provide a wide variety of speech transfer systems – click here to see a selection– but if you require a bespoke solution, our team of skilled designers and installers are here to help. 

Talk to us about your specifications and we can provide a system that fits your individual needs.

Maintenance is vital

We protect your speech transfer system investment with our preventative maintenance plan, ensuring equipment is inspected and maintained to our high standards.

Our fleet of experienced field engineers provides UK-wide coverage, ensuring all equipment complies with standards such as IEC 60118-4 and BS 8300. We also provide a fault call service with a guaranteed response if issues arise between inspections.

Get in touch today to allow free and flawless conversations during transactions.

Why use Speech Transfer Systems?

Are your customers able to talk with staff easily?

If customers can’t easily communicate through safety screens with staff, the impact on your business could be severe; customers who struggle to communicate easily and clearly through these screens may choose other providers. High-quality service is therefore key to encouraging engagement and return visits.

Eliminate barriers to communication

Conversations through safety screens at banks, post offices and other customer-facing businesses simply aren’t effective without a system to aid them. Our Speech Transfer Systems provide easy communication through these obstacles, providing clear audio to those on both sides of a barrier.

Our noise-cancelling microphones can be placed in a variety of position. When combined with our high-quality speakers and amplifier, the systems ensure one-to-one conversations through glass, plastic or a variety of other partitions can be made as though customers and staff were right next to each other.

Ease of conversation

All our Speech Transfer Systems use full open-duplex technology, allowing both staff and customers to speak simultaneously. This also means no clipping of speech and allows staff to work without distracting manual controls for speech paths.

Continue reading “Why use Speech Transfer Systems?”

Contacta helps launch Purple Tuesday for disabled shoppers

Many take for granted being able to pop into a shop or supermarket, but shopping can be challenging and, at times, impossible for people with disabilities.

Last week saw the launch of Purple Tuesday, the UK’s first day dedicated to accessible shopping. Tuesday 13th November will see retailers across the country – and the internet – introducing measures to make shopping more inclusive.

75% of disabled people and their families have walked away from a shop or left a website due to poor access and/or poor customer service.

The ‘purple pound’

Continue reading “Contacta helps launch Purple Tuesday for disabled shoppers”

“Is this my stop?” The importance of hearing loops on public transport

Travelling on public transport is easy if it’s a route you take regularly and you know where you’re going.  But exploring outside your area, travelling while away on holiday or knowing where stops will be if there’s a diversion in place can be challenging if you’re hard of hearing.

Encouraging passengers on board

Public transport providers are subject to the Equality Act and have an obligation to the make their services accessible to every passenger.  This is not only a legal requirement but also a sound business decision – the number of people travelling on buses, trains and coaches is falling so operators will no doubt want to make themselves accessible as many people as possible.

Improving communication

For bus operators, easy interaction with the driver is essential.  Speech transfer systems improve communication through the security screen between the driver and passenger, helping to overcome interfering back ground noise.

Hearing loops are a common solution for those travellers with reduced hearing who wear hearing aids.  But how well they perform for users depends on a number of factors that require expert understanding.

Making loops work for passengers

As with static buildings, the metal within a vehicle impacts on a loop’s performance.  Train carriages, for example, are an almost all-metal construction so loops need to be configured to take account of this.

Buses face an additional challenge.  Hearing aids operating in the ‘T’ position are susceptible to unwanted magnetic interference.  This can be picked up, for example, from the vehicle’s alternator.  So it’s crucial to be sure of exactly where in the bus passengers can enjoy the best performance.

This seat is reserved

Of course, all this is to nought if passengers don’t know where these optimised seats are.   Signage is an essential part of any installation.

Expertise in action

We recently completed three years of design development consultancy work with Brighton and Hove Buses.  Our engineers looked at the specifics of the vehicle and designed a system to overcome the sources of interference created by the engine noise and the alternator.

Comprehensive calculations and testing resulted in positioning the hearing loop in the priority seating area which offered the best listening experience.   But real passengers are the acid test!  Fifteen volunteers from the charity Action on Hearing Loss obliged.  Our design passed with flying colours.

Read more about Brighton and Hove Buses’ project here.

To ‘T’ or not to ‘T’?

It is highly unlikely hearing aid wearers would spend the duration of their journey with their device in the ‘T’ position waiting for an announcement.

So the challenge to the transport industry is how to alert passengers in time for them to activate their hearing aids and get the benefit of the loop provided.

Providing operational loop systems is one thing – ensuring access to them is another.

Launch: V14 Hearing Loop Driver

We are proud to announce the launch of the V14, the latest in our V Series range of large area hearing loop drivers.

The V14 has twice the power of the V7, enabling it to drive hearing loops of up to 300 metres in length. This makes it ideal for venues such as meeting rooms, lecture theatres and waiting rooms.

It has a Class-D amplifier output stage and an audio subsystem built around an advanced DSP core. Combined with a powerful CPU to ensure peak performance, the V14 uses cutting-edge technology proven in the pro audio world to achieve life-like speech and first-class music reproduction.

Our Head of New Business Development at Contacta, Ran Meyrev, said;

“Our customers told us they wanted a driver powerful enough to suit larger venues and we have responded to that.

“We design with the installer in mind so we’ve maintained the simplicity seen in the previous models which make them so easy to use – the scroll wheel for adjusting the loop parameters and Euroblock connectors that make installation effortless.”

It is also designed to minimise power consumption and continually self-tests.  It has integrated protection circuits with temperature, voltage, short circuit and DC detection.

Key features of the V14:

  • DSP controlled automatic gain control and high-frequency compensation for metal loss
  • Class-D amplifier output stage capable of delivering 5ARMS @ >14VRMS
  • Ultra-efficient power utilisation
  • True constant current output stage
  • Simple user interface
  • Backlit LCD display
  • Continuous self-testing
  • Integrated protection circuits with temperature, voltage, short circuit and DC detection
  • Compact half-width 1U chassis (compatible 6U Rack Cabinet available upon request)

For more details get in touch on +441732 223900 or email sales@contacta.co.uk.

Your Right to Hear: A Guide

For Deaf Awareness Week 2018, we have developed a guide to help you understand your right to hear, how to check whether hearing loops are available, and to give you advice about what to do if they are not.

Note: To download a version of this guide, click here.

Deaf Awareness Week is an annual event to highlight the issues faced by people with limited hearing.

There are 11 million people in the UK living with hearing loss (1 in 6) and almost a quarter of them wear a hearing aid.

1. You have a right to be able to hear

The Equality Act 2010 states that everyone should be treated equally.  Venues, employers, schools and local authorities are among the organisations required to make “reasonable adjustments” to allow you to access their services.

What constitutes a “reasonable adjustment” depends on the size of the organisation, the costs involved and how practical it would be to make the changes.

The Act requires service providers like banks to provide information in an accessible format to everyone, so a hearing loop at a banking counter would be a “reasonable adjustment.”

“It’s like being the one sober person at a party where everybody else is enjoying themselves.  It ranges from sometimes just wanting to cry through to utter rage.”

 Maureen’s experience of the theatre with hearing loss

Building regulations are the minimum standards for design, construction and alterations to virtually every building.  Part M of these regulations provides premises with guidance for making sure everybody can access and use buildings and their facilities.

And the recently revised British Standard 8300 is a set of authoritative recommendations for architects, designers and anyone involved in managing buildings, for making them inclusive and accessible.  For the first time, it now includes a code of practice for where hearing loops should be provided.

Read more on hearing loop legislation here.

2. What hearing loops do and where to find them

A hearing device amplifies all sounds. In noisy environments, this can make it extremely difficult for those living with hearing loss to distinguish speech, music or communication they are trying to hear.

A hearing or ‘induction’ loop amplifies the sounds people want to hear above frustrating background noise.

Sound is picked up through a microphone, converted to magnetic impulses by the loop ‘driver’ and transmitted via a loop aerial.  Switching your hearing aid to the ‘T’ position converts this signal back to speech.

Some cochlear implants can be used in the same way and if you don’t have a hearing aid, a loop listener will allow you to hear the amplified sound through a special hand-held unit and headphones.

Hearing or ‘induction’ loops should be available where you see this sign.

  • Look for signs in these locations:
  • Waiting areas or help points
  • Reception desks, banking counters and ticket offices
  • Sales counters and checkouts in shops
  • Classrooms and meeting rooms
  • Places of worship

Sporting venues, theatres and cinemas

If you can’t see the sign, ask a member of staff.

3. The venue doesn’t have a loop; what should I do?

Ask to see the manager or a senior member of staff. They can’t instantly provide you with a loop but making them aware they have a duty to make their services accessible to you will alert them to their responsibilities.

Businesses value customer satisfaction!

Speaking out could help the next person with a hearing impairment.

You can visit the Citizens Advice Bureau’s website for more information if you feel you’ve been discriminated against.

4. The loop doesn’t work!

If a loop has been installed it has to work well, so you can actually hear the sound it is designed to amplify.

Staff might not be aware the loop is broken so let them know.  They have a duty to maintain it and make sure you, as a customer or visitor, can hear.

Share your experiences

Contacta supports Hearing Link’s ‘Let’s Hear’ campaign which aims to empower people to improve hearing experiences in their communities.  You can become a volunteer loop checker or rate and review hearing loops in your local buildings.

Visit www.hearinglink.org/lets-hear/ for more information.


Spread the word on social media this Deaf Awareness Week with the hashtag #righttohear.

A Simple Solution for Attracting New Clients to Your Care Home

Despite the ever growing need for care, it is not easy attracting new clients to care homes. The care home resident population for those aged 65 and above has remained almost stable since 2001 with an increase of 0.3%, in spite of a growth of 11.0% in the overall population at this age (Age UK, 2016). This may be due to the increasingly common perception that care homes are a location of last resort for those with the greatest need.

One of the ways you can boost business is to embrace technology, and a hearing loop can revolutionise the way residents interact with each other and your staff.

Hearing loss is a major public health issue, affecting a third of over 65 year olds in the UK. With 93% of residents in nursing homes and 99% in residential homes aged over 65, this is a matter that care homes must address.

It can be tricky for those with hearing loss to distinguish speech or other sound sources, even with a hearing aid. In normal mode, a hearing aid amplifies all sounds. In a care home environment this means increasing the volume of noises such as moving chairs, scraping plates, vacuum cleaners, televisions or radios and others chatting. It can all get overwhelming. The result is that residents often remove their hearing aids and then find it incredibly hard to contribute to group activities and talk to staff, with many retiring to their rooms and becoming isolated.

Hearing loops improve communication by cutting out this background noise and enabling the user to hear the sound source directly. Sounds such as a speaker’s voice or the television become crystal clear.

technology, television, age and people concept - happy senior wo

A hearing loop will not only improve the lives of current residents; it will communicate to potential residents and their families that everyone is welcome.

By installing assistive listening technology at your care home, you are supporting the NICE quality standard (QS50) relating to the mental well-being in care homes and complying with the Accessible Information Standard. The 2018 revision of BS 8300: Buildings Code of Practice also lists communal areas of care homes as a place where hearing loops should be used.

There are hearing loops to suit a variety of situations within your residential home. Personal loops are a viable solution for use with televisions. Sound is relayed to the hearing device with no delay via a small loop pad, placed under a seat or via a cable installed around the perimeter of the room; portable loops with a built-in microphone are perfect for one-to-one conversations; large area loops are used in areas such as communal games rooms, allowing all residents to partake in and enjoy group activities.

How do residents use it? Simple. Once a loop has been installed they just need to switch their own hearing device to the “T” position. This is something that an audiologist needs to activate if they haven’t already done so.

Investing in a hearing loop is a small step that could create a huge change within your care home, attracting new business and boosting communication for residents and staff.

Get in touch today to find out how it could benefit your home.